General Conditions of Sale on
These general terms and conditions of sale regulate the sales of the company Luisa Belotti srl based in Chiuduno via Mons.Valoti 6 VAT number 01980980161 to any natural or legal person (Customer) that purchases remotely through the Internet through the website and can be periodically updated. Those published on are considered effective and binding and are also accepted implicitly at the time of check-out.

Methods of purchase
For each product chosen, a descriptive card is displayed, with the image and essential features (color, size, unit price, etc.). The images and colors of the products offered for sale on may not match the actual ones because of the Internet browser and/or the monitor used. Luisa Belotti s.r.l. is not responsible for any inaccuracies due to the configuration or malfunction of the customer’s terminal.

Availability of products
The products offered for sale and their price are those indicated on the website The owner of the site can change at any time and without notice the products offered for sale on the website and the related price.
The availability of the products indicated by the site refers to the one provided at the time the Customer places the order.
This availability is not assured even if you send confirmation of the order because:
i) the products could be sold to high customers on the site; 

ii) a malfunction of the site may have occurred. 

If the unavailability of the products occur after the confirmation of the order and/ or the payment the order the products will be eliminated and the customer will be informed of the methods of reimbursement of what has already been paid.

The price of each item is indicated in Euros including VAT for EU countries, excluding shipping costs.
The cost of the shipment and any customs charges is indicated before payment and calculated in relation to the destination of the goods.
In case of an error, even IT, which may involve a substantial and unforeseeable change in the price that makes it exorbitant or clearly incongruous or insignificant the order is automatically cancelled and what has been paid is returned

The execution of the purchase order implies the knowledge of these general conditions of sale and the privacy policy published on the website and their unconditional acceptance. Orders must be made according to the procedure indicated by the site.
The purchase of the products offered for sale on the site can be made by customers who have reached the age of majority and who act exclusively on their own account.
The sale and/or distribution of products purchased on the site is prohibited.
Luisa Belotti srl reserves the right to inform the Customer by e-mail of any unavailability or inability to accept the orders received.

Confirmation of order
The Customer receives at the time of the conclusion of the purchase by e-mail the written confirmation of the product ordered, the amount to be paid, with details of the price of the product and shipping costs and any customs charges for non-EU countries. Delivery times of the product are communicated at the same time or later.

Methods of payment
Payments must be made in the manner indicated by the site The products ordered remain the property of Luisa Belotti srl until the full collection of the price.

Information on shipping methods and charges are indicated at the time of purchase. These charges are charged to the Customer at the time of purchase also using the payment card references indicated by the Customer.
Mailboxes are not sent.
Once the products have been shipped, it is no longer possible to change the destination address.
Delivery times and methods may vary depending on the type of delivery, the quantity of products to be delivered, their volume, weight and destination.
The delivery of the products can also take place through partial shipments: in this case only the price of the products shipped and the cost of the single shipment are charged. In case of partial shipment information is given by e-mail.

Receipt of products
To ensure the security of the shipment the freight forwarder asks for the signature "for receipt" of the receiver at the time of delivery; if this is not possible, the goods are not delivered.
At the time of delivery, the Customer is required to check in the presence of the carrier that the packaging is intact, undamaged, or otherwise altered and any anomalies must be noted in writing on the courier delivery note.

Right of withdrawal
The Customer who has the status of consumer has the right to withdraw from the contract, without indicating the reasons, within 14 days from the day on which he or a third party, other than the carrier and designated by him by the consumer, acquires physical possession of the product; in the case of multiple goods ordered by the consumer in a single order and delivered separately, on the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good; in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece
The manifestation of the will to withdraw must be transmitted to Luisa Belotti srl at the e-mail address Via Mons.Valoti, 6 24060 Chiuduno (BG) e di posta elettronica by e-mail or traditional mail so that it is clear the expression.
It is recommended to use the following formula: "With the present the writer ________ communicates the withdrawal from the contract concluded for the purchase of the following/of the following Product/Products received the day _________"
Following the withdrawal Luisa Belotti srl will refund all payments made by the Customer, including delivery costs within 14 days, if possible using the same payment tool used by the Customer at the time of purchase.
In case of withdrawal, the Customer is required to return the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw.
The costs of returning the goods are borne by Luisa Belotti srl provided that the customer uses the documents for the return provided by Luisa Belotti srl and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be charged to the Customer.

Return of purchased products
Send an e-mail to with the order number on the subject. Await for a response from our team which will include the authorization number, the commercial invoice and the free export declaration. 

Insert in the parcel all the documents and the return sheet filled in all paarts.

Apply the self-adhesive label received to the outside of the package.

The items being returned must be packaged in the same or similar packaging as they were received. (Our packaging is reusable).

Book the pick-up on DHL online or by calling DHL (stating that you already have a WAYBILL).

Once we receive the package we will carry out a full refund (As long as the item/s fulfill our Returns Policy Terms and Conditions, Luisa Belotti reserves the right to refuse items not compliant with our returns policy).

Unauthorised returns or returns made by a non-compliant procedure are not accepted.

The return of the product is not free of charge if the products are returned from a country other than that originally indicated as the destination address.

Taxes may apply for returns depending on the payment method.

Exchange of purchased products
The Customer can only change the product purchased with another similar with a different size within 14 days from the date of delivery and provided that it is available.
To make the change you must send an e-mail with the request for change and the details of the case to To make the change wait for the change authorization issued by Unauthorized exchanges are not accepted.
The return of the product does not incur the payment of shipping costs. It follows, as applicable the procedure for the return.

Conditions for return and withdrawal
Products to be returned for withdrawal, return or exchange must not have been worn, used and damaged. They must still present all the original tags and security seals intact and be accompanied by the original packaging.
Shoes should be tested on a carpet and should be returned in the original box, bags should be returned in boxes which is an integral part of the product.
Underwear and swimwear should be tested over your own underwear and without removing the protective sticker.
If the sticker is removed or the garments creased, the return is not accepted and is returned to the customer.
Returns that do not meet all the required conditions are not accepted.

Atelier’s computer system
The return or exchange of gifts can be requested exclusively by the customer and not by the receiver of the gift.

Defect in products
In case of receipt of defective products, the Customer has the right to restore the conformity of the product at no cost through repair or replacement of the product or refund, depending on availability.
The aforementioned right can be exercised if the defect occurs within two years of the delivery of the goods and is denounced within two months of discovery.
Defect means the case in which a product purchased is not suitable for the use to which usually serve goods of the same type; not in conformity with the description given on the site, devoid of the usual quality and performance of a good of the same type, reasonably expected by the Customer.
In case of an established defect, Luisa Belotti srl shall, at its own expense, organize the withdrawal of the product.

Security and personal data
Luisa Belotti srl has adopted security measures reasonably suitable to protect the personal data and information provided from unauthorized access or use.
The bank data are not recorded or retained on the site, but are stored in a secure database of the bank used by Luisa Belotti srl.
Although Luisa Belotti srl has taken all possible precautions to ensure the security of personal data, It should be borne in mind that the transmission of data on the Internet is never completely secure and that any information disseminated online could be collected and used by subjects other than those to whom it was directed.

Intellectual property
All the contents of the website (drawings, illustrations, photographs, texts, graphics, descriptions, brands, images, videos) are exclusive property or availability of Luisa Belotti srl.
It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of your
It is possible to print material only for personal and non-commercial use.

Customer service
For more information about the products, please contact Customer Service at

Applicable law and jurisdiction
The contracts concluded between the customer and Luisa Belotti srl are governed by Italian law. If the Customer is a consumer, the relevant provisions of the Consumer Code shall apply.
For any dispute between Luisa Belotti srl and the customer is the competent court of Bergamo or, if the user is a consumer, the court of the place where the user resides or has elected domicile.
Customers established in Europe can use the platform to resolve any dispute arising from the online contract concluded on this site at the following link: